Effective Date: [EFFECTIVE DATE]
This Refund & Cancellation Policy applies to purchases made for Bizaku credits, packages, subscriptions, custom work, and other paid Bizaku services.
1. Credit Purchases
Once Bizaku credits are successfully added to your account, the purchase is generally non-refundable.
Credits represent access to Bizaku services and may be consumed when work, research, content generation, creative production, or other processing begins.
Unused credits cannot ordinarily be converted into cash.
2. Duplicate or Incorrect Payments
If you are charged more than once for the same transaction, or if an incorrect amount is charged due to a technical error, contact us at [SUPPORT EMAIL].
After verification, eligible duplicate or erroneous payments will be refunded to the original payment method.
3. Failed Payments
If money is deducted from your account but Bizaku does not receive confirmation of the payment, the transaction may be automatically reversed by your bank or payment provider.
If the amount is not reversed within the usual banking timeframe, contact us with your payment reference so we can investigate.
4. Custom Work
For custom services requiring human research, design, creative production, strategy, or other manual work, cancellation and refund eligibility depends on whether work has already started.
If work has not yet begun, Bizaku may approve a cancellation at its discretion.
Once work has started, costs already incurred and work already completed may be deducted from any approved refund.
Where substantial work has already been completed or delivered, the payment may be non-refundable.
5. Dissatisfaction With Deliverables
Creative and strategic work can involve subjective judgement.
A refund will not normally be issued solely because you prefer a different style, concept, recommendation, or creative direction.
Where reasonably possible, Bizaku may offer revisions, corrections, or alternative outputs depending on the service purchased and credits available.
6. Technical Errors
If a technical error on Bizaku's side causes credits to be deducted without the corresponding service being delivered, we may restore the affected credits or provide an equivalent remedy after verification.
7. Promotional and Free Credits
Free, promotional, bonus, or complimentary credits have no cash value and are not eligible for refund.
They may also be subject to expiry dates or separate promotional conditions.
8. Subscriptions
If Bizaku introduces or offers recurring subscription plans, cancellation will stop future renewals unless stated otherwise.
Amounts already charged for an active billing period are generally non-refundable unless required by law or explicitly stated in the applicable plan terms.
Access and included credits may continue until the end of the paid billing period.
9. Refund Processing Time
Where a refund is approved, it will be initiated through the original payment method.
The time required for the amount to appear in your account depends on the payment provider, bank, card network, or UPI service used.
10. Chargebacks
Before initiating a chargeback or payment dispute, please contact Bizaku so that we can attempt to resolve the issue.
Fraudulent or abusive chargebacks may result in suspension of access to Bizaku.
11. Policy Exceptions
Nothing in this policy limits any refund, cancellation, or consumer right that cannot legally be excluded under applicable law.
12. Contact
For payment, cancellation, or refund-related questions, contact:
Bizaku Support Email: [SUPPORT EMAIL] WhatsApp: [WHATSAPP NUMBER] Address: [ADDRESS]