Effective Date: [EFFECTIVE DATE]
This Privacy Policy explains how [LEGAL ENTITY NAME], operating under the brand Bizaku, collects, uses, stores, and shares information when you use our website, WhatsApp-based services, and related products and services.
1. Information We Collect
When you interact with Bizaku, we may receive information you provide directly, including your name, phone number, business name, business category, location, products, services, business goals, customer information you choose to share, catalogues, documents, images, voice notes, messages, links, brand assets, and other business-related material.
We may also collect information relating to your use of Bizaku, such as requests submitted, outputs generated, credits used, purchases, timestamps, service interactions, and support communications.
When you use our website, limited technical information such as browser type, device information, IP address, referral source, and website usage data may also be collected where applicable.
2. WhatsApp Information
When you communicate with Bizaku through WhatsApp, we may receive your WhatsApp phone number, profile information made available through the service, messages you send, files you share, and information related to your interaction with Bizaku.
WhatsApp and Meta may separately process information according to their own privacy policies.
3. How We Use Information
We use information to provide and improve Bizaku, understand your business, respond to requests, create relevant outputs, personalise recommendations, conduct research, generate creatives and content, manage credits, process payments, provide support, prevent misuse, improve our systems, and communicate important service information.
Information about your business may also be used to maintain context so that you do not need to repeatedly explain the same business information in every conversation.
4. AI Processing
Information submitted to Bizaku may be processed using artificial intelligence models and related technologies.
Depending on the service, information may also be reviewed or processed by authorised Bizaku team members.
We may use third-party technology providers to help generate, analyse, store, transmit, or process information necessary to deliver the service.
5. Payments
Payments may be processed through Razorpay or other third-party payment providers.
Bizaku generally does not receive or store complete payment card, bank account, or UPI credentials processed directly by the payment provider.
We may receive transaction information such as payment status, transaction reference, amount, date, and purchased package.
6. Sharing of Information
We may share information with service providers that help us operate Bizaku, including hosting providers, messaging providers, payment processors, analytics providers, AI technology providers, creative tools, and other operational vendors.
We may also disclose information where required by law, court order, government authority, regulatory requirement, fraud prevention, security investigation, or protection of legal rights.
We do not sell personal data to advertisers.
7. Business Information and Confidentiality
We understand that businesses may share commercially sensitive information with Bizaku.
We take reasonable steps to restrict access to such information to authorised systems, personnel, and service providers where required to deliver the service.
You should avoid sending passwords, banking credentials, government identification documents, highly sensitive personal information, or confidential information unrelated to the service unless specifically required.
8. Data Retention
We retain information for as long as reasonably necessary to provide Bizaku, maintain business context, comply with legal and accounting requirements, resolve disputes, prevent fraud, and enforce agreements.
Retention periods may vary depending on the type of information and the purpose for which it was collected.
9. Data Security
We use reasonable technical, organisational, and administrative safeguards designed to protect information against unauthorised access, disclosure, alteration, or loss.
However, no online system or communication method can be guaranteed to be completely secure.
10. Your Choices and Rights
Subject to applicable law, you may contact us to request access to, correction of, or deletion of certain personal information associated with your Bizaku account or interactions.
Some information may need to be retained for legal, security, fraud-prevention, contractual, accounting, or legitimate operational purposes.
You may also stop interacting with Bizaku or block the Bizaku WhatsApp number at any time.
11. Marketing Communications
Where permitted by law, we may send information about Bizaku features, offers, campaigns, or services.
You can ask us to stop promotional communication at any time.
Service-related communication may still be sent where required to operate your account or fulfil a request.
12. Children's Privacy
Bizaku is intended for businesses and adult users.
Our services are not directed toward children.
13. Third-Party Links and Services
Bizaku may provide links or integrations involving third-party websites or services.
Their privacy practices are governed by their own policies, and Bizaku is not responsible for how those third parties handle information.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will be published on our website with the revised effective date.
15. Contact
For privacy questions or requests, contact:
[LEGAL ENTITY NAME] Email: [PRIVACY EMAIL] Address: [ADDRESS]